Reduce IT asset costs through mobility of BMC Remedy Asset Management features, reports and workflow on handheld devices with Aeroprise's pre-configured, easy-to-use solution. Allow your field force to manage the entire asset life cycle—from procurement to retirement—in real time for greater return on capital, stronger compliance and higher visibility into your business operations.
Without a mobile solution for collecting and updating accurate asset information in real time, you must rely on after-the-fact data entry, which often is fraught with human errors, prohibits proactive field services—such as maintenance, support and retirement—and compromises audit trails and regulatory compliance. How do you manage IT assets in the field and make BMC Remedy Asset Management available to your staff who are mobile?
With Aeroprise Mobility for BMC Remedy Asset Management, field technicians in geographically dispersed environments can update business-critical asset data in the BMC Atrium Configuration Management Database (CMDB), using barcode scanners connected to smartphones, such as BlackBerry, Windows Mobile and iPhone. Sharing live IT resource data across the organization decreases total cost of ownership, reduces critical asset downtime, increases your return on investment and aligns IT and business needs.
Aeroprise deploys in three days, with no modifications to the BMC Remedy application functionality. Information entered on the mobile device is instantly updated in the BMC Atrium Configuration Management Database (CMDB). For IT Infrastructure Library® (ITIL®) compliance, Aeroprise automatically inherits and updates any workflow changes made to the BMC Remedy application. The Administration Console lets you mobilize filters and active links with a few clicks. And users can easily extend specific fields, reports and alerts from the Personalization Console.
Decrease critical asset downtime
Instant alerts minimizes downtime of critical equipment, such as health management and financial systems, by delivering complete asset data to the mobile device.
Reduce IT costs
Track and update IT asset information from the field to avoid costly over-purchasing, over-licensing and over-servicing.
Align IT and business needs
Controlling a complex IT infrastructure in real time allows you to effectively reduce risk and support business goals, such as growing revenue, reducing costs and enforcing compliance.
Improve customer service
Deploy new resources faster and accurately manage contract, location, configuration and ownership information throughout the asset life cycle.
| Manage Assets |
Create and update asset records with mobile bar code scanning |
| Reconcile |
Keep asset inventory up-to-date |
| View |
Display asset records by owner, location, status and more |
| Get Alerts |
Receive, acknowledge and open records with detailed information |
| Attachments |
Upload, download and delete BMC Remedy attachments as PDF, Word, Excel, GIF, JPG, and BMP files |
| Search |
Quickly locate information in multiple asset records |
| Personalize |
Mobilize specific fields, workflow and ticket rules with a few clicks
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| Security |
VPN-level security, including IP range restrictions, 128-bit AES encryption and session controls |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Online and Offline Connectivity |
Users can continue work offline as updates are seamlessly transmitted when the device connects to the network |
System Requirements
| Server Operating System: |
Microsoft Windows Server |
| Processor: |
32-Bit, 1.5GHz or better |
| Memory: |
2GB |
| Hard Drive Space: |
3GB |
| Integration: |
BMC Remedy Service Desk |
| Mobile Operating System: |
BlackBerry, Windows Mobile and iPhone |
| Bar Code Scanners: |
Please contact us for preferred vendors |
