Mobilize BMC Remedy IT Service Management (ITSM) and BMC Self Service applications on handheld devices with Aeroprise's pre-configured, easy-to-use solution. Lower your IT support costs, improve service performance and reduce business risk by enabling field technicians and business users, IT managers and executives to access key features, workflow and reports anywhere, anytime.
Who manages IT when you are away from the office? What happens when critical incidents and urgent change requests arrive while you’re in meetings? Is your asset data current? When will business users be able to service their own IT requests? How can you extend BMC Remedy applications to smartphones to better leverage your investment and maximize IT Service Management control?
Aeroprise gives you a real-time view of the entire incident and problem, change and asset lifecycle. Using mobile devices, such as BlackBerry, Windows Mobile and iPhone smartphones, you can track service level performance, monitor system availability and approve change requests in a geographically dispersed environment. End users can submit and track IT requests on the road. Instant alerts inform you of IT issues submitted by technicians, who now use handheld devices to manage trouble tickets, asset records and change requests directly from the field. The result is an end-to-end business service management process that lowers risk, improves customer service and reduces IT costs.
For IT Infrastructure Library® (ITIL®) compliance, Aeroprise automatically inherits and updates any workflow changes made to the BMC Remedy application. Information entered on the mobile device is instantly updated in the BMC Atrium Configuration Management Database (CMDB). The Administration Console lets you mobilize filters and active links with a few clicks. And users can easily extend specific fields, reports and alerts from the Personalization Console.
Boost productivity and reduce IT support costs
Mobile technicians are usually 30 percent more productive when they don't need to return to their desks to manage trouble tickets, change requests and asset records.
Decrease business downtime
Instant alerts minimize downtime of critical equipment by delivering live information to the mobile device.
Lower risk and increase response speed
Managers who can handle incidents, changes and assets on the road, closely adhere to ITIL processes and quickly respond to business issues.
Improve customer service
Mobile technicians, armed with key information, resolve IT incidents quicker faster and deploy new assets faster.
Gain a 360-degree view of your IT infrastructure
Integrate incident, asset and change management to control complex IT operations and effectively support business priorities, such as growing revenue, reducing costs and enforcing compliance.
| Multiple Applications |
Manage incident, asset and change with one mobile solution |
| Get Alerts |
Receive, acknowledge and modify records with detailed information directly on your phone |
| Manage Issues |
Create, update and reassign incidents |
| Approve |
Approve change requests and escalate issues anywhere, anytime |
| Work with Tasks |
Create, view and modify ad hoc incident tasks |
| Relate Items |
Relate incidents or configuration items to other incidents
|
| Search |
Find and assign issues in the proximity |
| View Reports |
Provides up-to-date snapshots of key performance indicators |
| Attachments |
Upload and download BMC Remedy attachments as PDF, Word, Excel, GIF, JPG, and BMP files |
| Signature Capture |
Upload signatures captured from your Windows Mobile device |
| Security |
VPN-level security, including IP range restrictions, 128-bit AES encryption and session controls |
Personalize |
Mobilize specific fields, workflow and ticket rules with a few clicks |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
Online and Offline Connectivity |
Users can continue work offline as updates are seamlessly transmitted when the device connects to the network |
System Requirements
| Server Operating System: |
Microsoft Windows Server |
| Processor: |
32-Bit, 1.5GHz or better |
| Memory: |
2GB |
| Hard Drive Space: |
3GB |
| Integration: |
BMC Remedy IT Service Management Suite |
| Mobile Operating System: |
BlackBerry, Windows Mobile and iPhone |
