Aeroprise Mobility for BMC Service Request Mangement
Reduce IT costs and improve customer satisfaction with mobile SRM
For companies looking to reduce support costs and boost customer service, BMC Software and Aeroprise introduce the first-ever mobile Service Request Management solution for the BlackBerry® smartphone. More people use self-service when they can submit, update and track IT requests anywhere, anytime. And as the help desk call volume drops, the company enjoys better service and lower operational expenses.
With more than two-third of all U.S. business workers considered mobile, most service requests will originate away from the office. The inability to instantly enter requests into the SRM system will therefore discourage usage and impact the business negatively:
- When IT requests bypass the SRM system, business intelligence suffers
- When IT requests are entered late, business downtime increases
- When IT requests are not entered, business productivity falls
Mobile BMC SRM lets you extend the service requests catalog to the BlackBerry smartphone. Users can browse and search service categories, submit and update requests, and track status progress with mobile alerts. Managers can review and approve team members’ request anywhere, anytime.
For IT Infrastructure Library® (ITIL®) compliance, Mobile BMC SRM auto-discovers and extends the service catalogs, and its underlying workflow, with point-and-click ease. Changes in BMC SRM are easily updated on the handheld. Information from the mobile device is instantly entered in the BMC Atrium Configuration Management Database (CMDB). Mobile BMC SRM deploys in hours.